Restaurant Ravelinen’s Privacy Policy
Ravelinen aims to ensure a high level of personal data security and thus protection of personal data – both for our guests and employees.
In the following, you can read about how we handle your personal data.
1. Data controller
Restaurant Ravelinen contact information:
Restaurant Ravelinen
Torvegade 79
1400 Copenhagen K
Phone: 32 96 2045
Email: [email protected]
CVR: 17685937
Ravelinen handles personal data according to current legislation and will continuously adapt our procedures to comply with EU rules that take effect on May 25, 2018 (GDPR).
2. What information is collected?
As a restaurant, Ravelinen only collects the information you provide yourself in connection with booking our services. When you provide your personal information, you also consent to us using this information.
We collect personal information as follows:
We ensure that the storage and processing of all data occurs in accordance with current legislation.
CCTV is set up outdoors and indoors as a security-creating measure
3. Ravelinen’s collection of personal information.
We collect the following personal information:
Special personal information.
In addition to the general personal information when booking a table, you can, at your own discretion, inform Ravelinen about special personal data, such as considerations for disabilities, allergies, specific medical data. If we receive this information from you, Ravelinen considers this information as consent to us thereby registering this information.
Information from third parties.
For orders and bookings, Ravelinen stores the information you have provided for up to 60 months, after which the information is deleted. However, information may be stored for a longer period if we have a legitimate need for longer storage, for example, if it is necessary for legal claims to be established, asserted or defended, or if storage is necessary for us to comply with legal requirements.
In addition to the completion of the order itself, the information provided is only used if, for example, you contact us with questions, or if there are errors in the order.
5. For what purpose is data collected?
Ravelinen collects personal information in connection with the services that Ravelinen provides to our customers and guests and which are described here in this privacy policy.
Ravelinen collects personal information
6. Legal basis.
We process your data based on our legitimate interests, which are:
We therefore process your personal data as part of entering into a collaboration or a specific contract.
We collect and process your personal data based on a legitimate interest, unless your interest takes precedence over this. For example, we send newsletters to you that you have voluntarily signed up for, and which you can unsubscribe from at any time. Likewise, legitimate interests may be analyses of general user behavior with the aim of improving your experience of Ravelinen’s services.
When you provide information about special circumstances that are relevant to the service in question (allergy, disability, etc.), we use this information to adapt our service to the stay in question.
7. Disclosure of personal information.
We collaborate with suppliers and may entrust personal information to external partners who process the information on our behalf. We use external partners for several purposes, including for technical operation and hosting of systems and optimization of hansenshave.dk, sending newsletters and targeted marketing, including retargeting, as well as for your assessment of our company and services. We have entered into data processing agreements with all data processors who process personal information on our behalf. According to these data processing agreements, data processors may not use information for any purpose other than fulfilling the agreement with us, and are subject to confidentiality about these.
Some of these data processors, e.g. Facebook, are established in the USA. The necessary guarantees for the transfer of information to the USA are secured through the data processor’s certification under the EU-U.S. Privacy Shield, cf. EU General Data Protection Regulation art. 45. To the extent that we use data processors other than those mentioned, who are established outside the EU, this will always take place in compliance with valid transfer guarantees.
8. Storage of your personal information.
We only store your personal information for as long as it is necessary – both in accordance with current legislation and in order to be able to deliver our services to you.
Personal information is then deleted securely. As a general rule, we store your information for up to 24 months after you have stopped being a customer with us.
We store some personal information for a shorter or longer period of time. Accounting information and similar that is necessary to document our accounting is stored for up to 5 years according to current law.
Ravelinen uses cookies for our digital services.
9. Security
We have implemented appropriate technical and organizational security measures against personal data being accidentally or illegally destroyed, lost, altered or impaired, and against it coming to the knowledge of unauthorized persons or being misused.
Only employees who have a real need to access your personal information in order to perform their work have access to it.
10. Your rights
According to the Personal Data Act, you have the right to gain insight into what information Ravelinen has available about you and to have this information updated at any time. You also have the right to have the personal information Ravelinen has about you deleted. If you wish this, Ravelinen will delete all information that Ravelinen is not required to store according to law. If you have given your consent for Ravelinen to process your personal data, you can withdraw your consent at any time.
If you wish to have all your personal information deleted, you can contact us in writing with your name, address, telephone number and email address.
Please write to: